Pokies Terms & Conditions — Complete Guide

1. Introduction

Pokies (https://pokies.bio) is an online gaming and Sports Betting platform operating under a valid license. These Terms & Conditions ("Terms") form a legally binding agreement between Pokies and its users ("you" or "member").

By registering an account or using the Pokies platform, you are automatically considered to have accepted these Terms & Conditions. It is therefore important to read them in full before accessing Pokies.

Pokies reserves the right to update these Terms & Conditions from time to time. You will be notified of any changes via your registered email.

2. Eligibility & Age Requirement

To use the Pokies platform, you must meet the following eligibility criteria:

• You must be 18 years of age or older must be.
• Online gaming must be legally permitted in the country where you reside.
• You must bet under your own name and with your own funds — not on behalf of anyone else.
• Pokies employees, officers, or their immediate family members are not permitted to place bets on the platform.

Pokies may request a copy of a government-issued ID for age verification at any time. Your account may be restricted until verification is complete.

3. Account Management

All information provided at the time of registration on Pokies must be truthful, accurate, and up to date. Registering with false information is a serious violation of our Terms & Conditions.

• One Account: Only one account per person is permitted. Creating multiple accounts from the same device, IP address, or payment method is strictly prohibited.
• Password Security: Keep your account password confidential. You are responsible for any activity that results from sharing it with others.
• Updating Your Information: If your phone number or email address changes, notify Pokies support immediately.
• Account Closure: You may request account closure at any time. Any remaining balance will be returned in accordance with our standard policy.

4. KYC & Identity Verification

Pokies complies with international Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. You may be asked to submit documents in the following situations:

• Upon your first withdrawal
• For large transactions
• If unusual activity is detected on your account
• When changing your payment method

Accepted documents typically include a photo of your National ID (NID), passport, or driving licence, along with proof of address such as a utility bill or bank statement. The KYC process is usually completed within 24–72 hours.

5. Payment Policy

Pokies supports a range of payment methods, including bank transfer, mobile banking (bKash, Nagad, Rocket), and cryptocurrency.

• Minimum Deposit: ৳500 (or equivalent)
• Minimum Withdrawal: ৳1,000 (or equivalent)
• Withdrawal Timeframe: Usually within 1–5 business days
• Currency: Transactions are available in BDT and other supported currencies
• Third Parties Prohibited: Using another person's payment method or withdrawing to a third party's account is strictly prohibited

Pokies reserves the right to investigate any suspicious financial transaction and cancel it if necessary.

6. Bonuses & Promotions

Pokies regularly offers a variety of bonuses and promotions. Please read the relevant terms carefully before claiming any offer.

• Wagering Requirement: Most bonuses come with specific wagering requirements (such as 30x or 40x) that must be met before any withdrawal can be made.
• Validity: Every bonus has an expiry date — any unused bonus will be forfeited once it expires.
• Game Restrictions: Some bonuses may be restricted to specific games.
• A bonus can be used once: Each welcome bonus or special offer may only be claimed once per person.

Pokies reserves the right to modify or cancel any bonus offer at any time. For more details on bonuses, visit the Promotions page here.

7. Prohibited Activities

The following activities are strictly prohibited on Pokies. If detected, the account will be permanently suspended:

• Creating or operating multiple accounts (multi-accounting)
• Creating artificial betting patterns to meet bonus requirements (bonus abuse)
• Interfering with the system through hacking, malware, or any other technical means
• Money laundering or any other illegal financial activity
• Collusion or coordination against other members
• Submitting false identity or fraudulent documents
• Harassment of the Pokies brand or other members

8. Responsible Gaming

Pokies believes gaming should be fun — never a burden. We encourage all our members to play responsibly.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: If needed, you can exclude yourself from the platform for a set period of time.
• Reality Check: You will receive periodic reminders about your play time.
• Assistance: Our support team is available around the clock to help with any gambling-related concerns.

To learn more about responsible gaming, visit our Responsible Gaming Page Visit.

9. Intellectual Property

All content on the Pokies platform — including logos, designs, software, text, graphics, and games — is the exclusive property of Pokies or its licensors.

• No content may be copied, distributed, or reproduced without written permission from Pokies.
• Using the Pokies brand name or logo in any advertisement or promotional material is strictly prohibited.
• Attempting to reverse engineer or modify game software is strictly prohibited.

10. Limitation of Liability

Pokies shall not be held liable for:

• Losses caused by technical errors, server downtime, or internet disconnection
• Delays or failures caused by third-party payment processors
• Unauthorized account access if you fail to maintain proper password security
• Force majeure events (natural disasters, government restrictions, etc.)

Pokies' total liability shall in no event exceed the value of the transaction in question.

11. Dispute Resolution

If a dispute arises, please follow the process outlined below:

• Step One: Submit a complaint to the Pokies support team — you can typically expect a response within 48 hours.
• Step Two: If unresolved, our management team will conduct a review.
• Step Three: Independent mediation may be sought if required.

These Terms & Conditions are governed by the laws under the jurisdiction of the relevant licensing authority.

12. Changes to Terms

Pokies reserves the right to update these Terms & Conditions at any time. In the case of significant changes:

• A notice will be sent to your registered email 7 days in advance.
• An update notification will be displayed when you log in to the platform.
• If you object to the updated terms, you may request to close your account.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.

The date of the latest update will always be shown at the top of this page.