Pokies Privacy Policy — Your Data, Our Responsibility

1. Introduction

Pokies (https://pokies.bio) takes your privacy very seriously. This Privacy Policy explains how Pokies collects your personal information, what it is used for, and how it is kept secure.

By registering or using the Pokies platform, you agree to the terms described in this privacy policy. Please read it carefully before using the platform.

We understand the needs of users in Bangladesh and follow international-standard data protection practices to keep them safe online. At Pokies, every transaction and every piece of information you share is stored with the highest level of security.

2. What Information We Collect

Pokies may collect the following types of information:

Pokies does not collect any sensitive information beyond what is listed above. Images submitted for document verification are stored on secure servers and deleted once verification is complete, unless further retention is required.

3. How Information Is Collected

Pokies collects information in three main ways:

• Directly From You: Information you provide directly during registration, KYC submission, payment processing, or support chat.
• Automatically: When you browse Pokies or use the app, technical information is collected through cookies and tracking technologies.
• From Third Parties: Confirmation details are received from payment processors or identity verification agencies.

4. How We Use Your Information

Pokies uses your information for the following purposes:

• Account Creation & Management: To complete the registration process and keep your account active.
• Payment Processing: Processing deposits and completing withdrawals.
• Security & Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
• Meeting Legal Obligations: Compliance with AML and KYC regulations.
• Customer Support: Resolving your questions and complaints.
• Personalized Experience: To show you relevant offers and content based on your preferences.
• Platform Improvement: Analyzing user behavior to improve the Pokies experience.

We will never use your data for any purpose not stated in this policy. Your consent will be obtained before your data is used for any new purpose.

5. Data Sharing Policy

Pokies never sells your personal information. However, limited data may be shared in specific circumstances:

• Payment Processors: To process transactions with bKash, Nagad, Rocket, or your bank.
• Identity Verification Agency: With registered third parties for the KYC process.
• Legal Authorities: Upon a valid court order or request from a regulatory authority.
• Security Partners: Preventing fraud and ensuring cybersecurity.

6. Cookie Policy

Pokies uses cookies on its website and app. Cookies are small text files stored in your browser.

• Essential Cookies: Required to keep your login session active and to maintain account security.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: Understanding user behavior and improving the platform.
• Marketing Cookies: To show you relevant promotions (you can opt out of this at any time).

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the platform.

7. Data Retention Period

Pokies does not retain your data longer than necessary. The general guidelines are as follows:

• Account Information: Retained while the account is active. Up to 5 years after account closure.
• Transaction Data: 5–7 years in accordance with financial regulations.
• KYC Documents: 3 years after verification is complete, or as required by law.
• Logs & Technical Data: Up to 12 months.
• Marketing Information: Until you withdraw your consent.

Once the designated retention period ends, data is securely deleted or anonymized.

8. Your Rights

As a Pokies user, you have the following rights:

• Right to Access: You have the right to know what information Pokies holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that data processing be stopped under certain circumstances.
• Right to Portability: You can request a copy of your information in a readable format.
• Right to Withdraw from Marketing: You can opt out of marketing emails or notifications at any time.

To exercise these rights support@pokies.bio. Pokies typically responds within 30 business days.

9. Security Measures

Pokies follows the highest industry security standards to keep your information safe:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & Intrusion Detection: Prevents unauthorized access.
• Regular Security Audits: Regular system audits conducted by third-party security experts.
• Employee Training: Only authorized personnel have access to data, and only to the extent necessary.

10. Protection of Minors

Pokies strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or store any personal information from minors.

• Age verification is mandatory at the time of registration.
• Additional proof-of-age documents may be requested if there is any doubt.
• If a minor is detected, the account will be immediately closed and all associated data deleted.

If parents believe their child is using Pokies, they should immediately support@pokies.bio. We will take prompt action.

11. Policy Changes

Pokies reserves the right to update this Privacy Policy at any time. For significant changes:

• Advance notice will be sent to your registered email.
• Update notifications will be displayed upon logging into the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

The date of the latest update will always be visible at the top of this page. We recommend reviewing this policy regularly.

12. Contact

For any questions or concerns regarding our privacy policy, please get in touch with us:

• Email: support@pokies.bio
• Support Page: About Us You will find full contact details on our page.
• Response Time: Typically within 24–72 business hours.